Support

Email updates

How do I get Siftern to update my tracker from my email?

This works on a Mac, through the Apple Mail app:

1. Add the email account you apply with to Apple Mail (System Settings → Internet Accounts). School Gmail accounts work.
2. In Mail, open Settings → Extensions and tick Siftern.
3. Quit Mail completely and open it again.

Siftern's Account page has a "Set Up" button that walks through the same steps.

An email arrived but my tracker did not change.

• Mail has to be open on your Mac when the message arrives. Messages that arrived earlier are not checked.
• Open Siftern. It picks up new updates when you bring it to the front.
• If an email could belong to more than one of your applications, Siftern asks you instead of guessing. Look for its notification.
• Siftern never marks a rejection for you. Mark those yourself.

Does this work on iPhone or iPad?

Your Mac watches the email, and iCloud carries the result to your iPhone and iPad. Apple does not allow apps to read Mail on iPhone or iPad.

iCloud sync

My applications are not showing on my other device.

• Sign in to the same Apple Account on both devices, with iCloud turned on for Siftern.
• After signing in, close Siftern and open it again. Sync turns on the next time the app opens.
• The Account page shows the sync status. "Waiting — iCloud storage is full" means your iCloud plan has no room left.

Siftern asked whether to keep my data. What is that?

If iCloud is turned off or the Apple Account changes, Siftern offers to restore your applications from a safety copy kept on that device. Choose Restore to bring them back.

How do I back up my data?

Account → Data → Save a Backup. Restore from Backup adds back anything missing and never overwrites what is already there.

Programs

A link is broken or a program is wrong.

Open the program's page in Siftern and choose Report an Issue. Reports are checked against the firm's own website before anything is changed.

I applied to an office that is not listed.

Choose "Somewhere else" in the office picker and type it in.

Why doesn't Siftern show application dates?

Firms change their dates every year, and Siftern only shows information it can stand behind. Use the Application Page link to see the firm's current posting.

Notifications

If notifications do not appear on your Mac, open System Settings → Notifications → Siftern and allow them.